MOVA Terms and Conditions

MOVA User Service Agreement – Your Rights Responsibilities

1. Service License

MOVA grants you a revocable, non-exclusive, non-transferable license to access and use the MOVA Platform and Services solely for personal use. MOVA reserves the right to modify, upgrade, or discontinue any or all of its Services or Platform at any time without notice. All rights not expressly granted herein are reserved by MOVA and its licensors.

2. MOVA Account

Some Services require users to maintain an account with MOVA. Access to the account and Services (including the ability to earn Cashback) is at MOVA's sole discretion and subject to your compliance with this Agreement. An individual may not register multiple MOVA accounts: (a) each phone number may only be linked to one MOVA account; (b) each payment account (e.g., bank account, e-wallet) may only be linked to one MOVA account. Failure to comply, involvement in fraud, or providing false information may result in account suspension, termination, and forfeiture of all accumulated Cashback. You must report any errors or discrepancies to MOVA within 24 hours of the transaction.

How MOVA Cashback Works

3. Earning Cashback

MOVA offers users the ability to earn Cashback on purchases made through its partner merchants via the MOVA Platform. Cashback crediting is subject to general or promotional-specific terms. To qualify, you must: (a) enable cookies when accessing the MOVA Platform and merchant sites; (b) not open a separate tab or browser when accessing the merchant site; (c) complete your purchase immediately after redirection; (d) complete purchases within the required time frame; (e) avoid fraudulent or dishonest conduct. Certain purchases may be excluded from Cashback. Cashback is calculated based on the net purchase amount excluding shipping and handling. Amounts and exclusions vary by merchant and may change at any time without notice.

4. Merchant Partner Policy

Any product or service purchased from a merchant partner is governed by that merchant's own policies and terms. MOVA is not the agent of any merchant partner, and such merchants operate independently and are not under MOVA's control. MOVA is not responsible or liable for the content, products, or services on merchant platforms, including their quality, merchantability, or fitness for purpose.

5. Recharges and Deductions

MOVA reserves the right to recharge and deduct balances from a user's account where Cashback is incorrectly credited, or where the user is found to be engaged in fraudulent, dishonest, or non-compliant activities.

6. Redeeming Cashback

You may redeem your Cashback at any time subject to the terms of this Agreement. You must have accumulated Cashback equal to or exceeding the minimum redemption threshold as communicated from time to time. To redeem Cashback, you must have an active account and provide the minimum relevant information required to process the redemption (e.g., a valid bank account number or e-wallet).

7. Nature of Cashback

You do not gain ownership over any funds or assets held by MOVA when you earn Cashback. The Cashback accumulated in your account is not money held in trust by MOVA for your benefit. Your rights are limited to personal or contractual rights under this Agreement.

8. Account Termination

Cashback accumulated in your MOVA account will be voided if your account remains inactive (i.e., no successful transaction through MOVA) for more than one year. MOVA reserves the right to suspend or terminate your account where necessary to comply with applicable laws, regulations, or court orders.

9. Personal Data Protection

The personal data collected is subject to our Privacy Policy, which is incorporated herein by reference.

10. Bonuses and Rewards

MOVA may periodically offer bonuses and rewards for specific actions (e.g., referring new users). The terms and conditions accompanying the offer will govern how earnings and payouts are made. You are prohibited from bidding on keywords containing "MOVA" or similar terms to direct traffic to your pages. You may not drive paid traffic directly to your referral links or distribute referral links on platforms or websites not owned by you.

11. Taxes

You are solely responsible for any and all taxes that may apply to amounts earned from Cashback you redeem. MOVA makes no representations regarding the tax treatment of such amounts.

12. Fraud

MOVA may suspend or terminate your account if believed to be involved in fraudulent or dishonest activity. Failure to comply with this Agreement, fraud, dishonesty, or misrepresentation in information provided to MOVA or its affiliates may result in account termination and forfeiture of Cashback rewards.

13. Third Party Rights

Any person who is not a party to this Agreement has no right to enforce any term of this Agreement.

14. Communication

By becoming a MOVA user, you agree to receive communications related to your account and usage, as well as marketing emails highlighting coupons or special offers. MOVA may communicate via electronic means or by mail. You agree to keep your email address updated. MOVA may also send push notifications if you install the mobile app.

15. Ownership

All rights, titles, and interests in the Services, the MOVA Platform, and related Content are owned by MOVA or its licensors. MOVA Marks may not be used in connection with any non-MOVA product or service in a way that is likely to cause confusion among customers or disparage MOVA.

16. Community Standards

By creating a MOVA account, you agree to be part of a community that values goodwill and responsible behaviour. Users are prohibited from transmitting or sharing images or texts containing ethnic slurs, profanity, sexual content, or harassing messages. Content that promotes cheating, misleading claims, or false, defamatory, or offensive statements may result in account suspension or termination without prior notice.

17. Indemnity

You agree to indemnify and hold harmless MOVA, its merchant partners, officers, directors, employees, successors, agents, and affiliates from any and all claims, damages, losses, and causes of action arising from or related to your breach of this Agreement or any content provided by you.

18. Disclaimer of Warranties

The MOVA Platform, its services, and content are provided "as is" and without any warranties, either express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, or non-infringement. MOVA does not guarantee the quality, accuracy, suitability, completeness, or reliability of the Services.

19. Use of Biometrics, Mobile Devices, or Third-Party Logins

You may choose to access your MOVA account via third-party login (e.g., Facebook or Google) or through your mobile device using biometric data. MOVA does not collect or store your biometric data or Facebook/Google passwords, relying instead on your device or third-party services for verification. MOVA shall not be held liable for transmission failures or malfunctions not caused by MOVA.

20. Limitation of Liability

To the extent permitted by applicable law, MOVA shall not be liable for any special, incidental, consequential, exemplary, punitive, or indirect damages, or any loss of data, usage, or revenue. To the fullest extent allowed by law, MOVA's total aggregate liability under this Agreement shall not exceed USD 100.

21. Governing Law and Arbitration

This Agreement shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the current SIAC Arbitration Rules. The legal seat of arbitration shall be Singapore. The tribunal shall consist of a sole arbitrator. The language of arbitration shall be English.

22. Assignment

You may not assign your rights and obligations under this Agreement, in whole or in part, without prior written consent. Any such assignment without consent shall be null and void.

23. Headings

The headings in this Agreement are for convenience only and do not affect the interpretation of this Agreement.

24. Waiver / Severability

Failure by MOVA to enforce any provision of this Agreement shall not be construed as a waiver of that provision. If any provision is found invalid, the remainder shall continue in full force and effect.

25. Entire Agreement

This Agreement (together with any referenced additional terms and conditions) constitutes the entire agreement between the parties and supersedes all prior or contemporaneous agreements, whether written or oral. MOVA reserves the right to update this Agreement at any time. Your continued use of MOVA services or continued maintenance of your account constitutes your acceptance of such changes.