MOVA Frequently Asked Questions (FAQs)

What is MOVA and How Does It Work?

What is MOVA?

MOVA is a cashback platform that connects e-commerce shoppers with official sellers on Shopee, TikTok, Lazada, tiket.com, and Trip.com to provide exclusive cashback rewards. MOVA helps sellers increase sales, provides cashback to users, and earns revenue from marketing — all without requiring users to change their existing shopping habits.

Who Built MOVA?

MOVA is developed by a highly skilled technology team with roots in Huawei, ensuring efficient and stable app performance. MOVA is also backed by an experienced marketing team that partners with many high-quality brands. The combination of advanced technology and world-class marketing strategies strengthens MOVA's position as an industry leader committed to providing the best benefits and highest security for all users.

Where Does the MOVA Cashback Come From?

MOVA cashback funds come from brand promotions or marketing fees provided by merchants on Shopee, TikTok, Lazada, tiket.com, and Trip.com. Once the platform reviews your transaction through a secure and transparent process, the cashback is credited directly to your MOVA account.

Why Choose MOVA Over Other Cashback Platforms?

Do I Need to Change My Shopping Habits to Use MOVA?

No. MOVA is designed to work seamlessly with your existing shopping habits. Simply access Shopee, TikTok, Lazada, tiket.com, or Trip.com through the MOVA app before placing your order, and the cashback will be automatically tracked and credited to your account. No lifestyle changes required.

Is There Any Point Conversion or Minimum Spend Required?

No point conversion is needed — you get cashback directly into your MOVA account. There are also no annual fees or minimum spending requirements. Simply sign up and start earning cashback immediately, worry-free. Each merchant offers different cashback rates, so you can always find the best deal that suits your needs.

MOVA Cashback FAQs – Earning Crediting

What is Order Cashback and Where Does the Money Come From?

Order Cashback is a cash reward you receive based on your actual payment when shopping on Shopee, TikTok, or other platforms through the MOVA app. The cashback funds come from brand promotions or marketing fees paid by merchants. Once the platform reviews your transaction through a secure and transparent process, the cashback is credited to your MOVA account.

How Do I Get Cashback When Shopping on Shopee or TikTok via MOVA?

Always open MOVA before placing an order. If you want to order 3 different products, each product must be accessed through MOVA first to ensure each order is recorded correctly. Make sure MOVA is the last link you click before shopping — if you open another site after MOVA (such as a coupon site), you will not receive cashback.

What Actions Will Disqualify Me from Receiving Cashback?

The following situations will not qualify for cashback: order cancellations, returns, and refunds; and fraudulent orders such as creating a new Shopee or TikTok account solely for the purpose of making purchases to obtain cashback.

Why Didn't I Receive Cashback for My Order?

There are several possible reasons why cashback may not have been credited: (1) The seller does not offer cashback — some sellers do not participate in the cashback programme; (2) Order issues — if the order is cancelled, returned, or refunded, the system will not provide cashback; (3) Policy adjustments — the merchant may have adjusted its commission policy, or platforms like Shopee or TikTok may have modified the cashback ratio according to their terms; (4) Fraud detection — prohibited actions such as using multiple accounts for purchases or buying from your own store will disqualify the order. If none of these apply and you still have not received your cashback, please contact MOVA customer service with your order number for further assistance.

Why Does the Cashback Amount on the Order Page Differ from the Product Page?

The cashback shown on the product page is an estimate only. The final cashback amount is calculated based on your net payment after deducting shipping fees, taxes, coupons, discounts, or other cashback applied to the order.

Additionally, merchants may adjust their commission policies, or platforms such as Shopee may modify cashback rates according to their terms, causing the final cashback amount to differ from the initial estimate shown on the product page.